My Account

• Why should I verify my account?
• I have submitted the documents, how long does it take to verify my account?
• What sort of information do you need to verify my account?
• Where can I check your Privacy Policy?
• Where can I see the General Terms and Conditions?
• How can I add a new trading account in my group?

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• Why is it required to update my client information upon request?
• How do I change my phone number?
• How to update my address?
• How to change my passport or ID number?
• How do I change my country of legal residency?

• Can I submit a document in a foreign language?
• How to verify my bank account?
• How to verify my identity?
• How to verify my address?
• Why was my document rejected?
• Which are the documents required to open an Individual account?

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• Why are there extra security measures at login?
• I forgot my Area password. How can I restore it?
• How can I change the password of my PropReports account?
• How is my money protected?
• How can I configure an Authentication App?
• How do you protect my personal information, is it safe with you?

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• What are the password requirements?
• I have locked my Area, how do I unlock it?
• How can I download my Account Statement?
• What is my Area for?

• Do you offer your services to US nationals?
• How can I contact Customer Support?
• Do I need to pay taxes on my trades?
• Do you offer any educational resources or trainings?
• How can I access my PropReports account?
• How can I close my account?

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